Refund Policy

Refunds

We make every effort to ensure the quality of our products. As a commitment to our goal of meeting the highest quality standards, we offer a money-back guarantee on garments that do not meet our quality standards.  Our refund policy last for 14 days after you receive your item.  If the period is past 14 days, unfortunately we can no longer issue a refund.

We will issue a refund when any one of the following occurs:
- Printing error: the design printed is materially different from the item ordered
- Missing garments: one or more garments are missing from the order.


Filing a claim

To file a claim, send an email to support@myfamilytee.com with your order number, email used for the order, and a picture of your item.

If your claim is in regards to a printing error, please include photographs of the error. In addition, if the error involves a print size or placement issue, include a measuring tape, stick, or ruler in the photographs of affected garments.  Your garment will need to returned to us at your own shipping cost.  

Upon verification, we will provide a refund equal to amount paid for the portion of the order that was incorrectly printed.


Returns without cause

Due to the customized nature of our products, we do not accept returns on products that were correctly printed and delivered.


Cancellations

Because orders are processed quickly after they are received, we typically do not allow cancellations after an order is placed.  However, you may contact us and if we can cancel it, we will certainly do so!